Refund policy

Live Plants

Due to the nature of live plants, we understand that issues can arise during shipping or immediately upon arrival. Our policy for live plants is as follows:

Damaged on Arrival: If your live plants arrive damaged, please contact us within 24 hours of delivery with photographic evidence. We will assess the situation and offer a replacement or refund as deemed appropriate.
However, we cannot be responsible for the condition of the plants after 24 hours of delivery, as their care is out of our control.

We strongly recommend acclimating the plants to their new environment carefully and following our care instructions provided with each order. If you have any concerns upon arrival, please contact us immediately for assistance.

If standard shipping (Not Live Plant Priority) has been selected at checkout then we are not responsible for plant death in transit and will not give any refunds. Please select Live Plant Priorty to ensure your plants swift arrival. 

Dry Goods

For non-perishable, dry goods, our refund and return policy is as follows:

Returns: Customers may return new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original product packaging. The customer is responsible for return shipping costs, unless the return is a result of our error (e.g., you received an incorrect or defective item). No returns or refund for Bio-Substrates. Or change of mind orders. 
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. No returns or refund for Bio-Substrates. Or change of mind orders. 

Please note that we cannot accept returns on certain types of items, such as custom orders or products that are intimate or sanitary goods. If you have any questions about whether your item is returnable, please contact us.

How to Return an Item

Please contact our customer service department to initiate a return. Include your order number, contact information, and reason for the return. We will provide you with instructions on how to send the items back to us.